Terms of Service

Last updated: August 3, 2026

These Terms of Service ("Terms") govern your access to and use of pillaronemedia.com (the "Site") and any services provided by Pillar One Ltd ("we," "us," or "our"), including but not limited to video editing, graphics design, voiceover recording, and audiobook narration (the "Services"). By engaging us for a project or otherwise using the Site, you ("Client," "you," or "your") agree to be bound by these Terms.

1. Our Services

We provide creative media services on a project basis, including video editing, graphics design, voiceover, audiobook narration, and related services. The specific scope, deliverables, timeline, and price for each project will be set out in a quote, proposal, invoice, or written agreement (a "Project Agreement") provided to you before work begins. Where a Project Agreement conflicts with these general Terms on a project-specific matter, the Project Agreement controls.

2. Quotes, Payment, and Project Terms

  • Pricing and payment structure (e.g., full payment upfront, deposit plus balance on delivery, or milestone-based payments) vary by project and will be specified in your Project Agreement.
  • Work will generally not begin, or will not be delivered in final form, until any required deposit or payment has been received, as specified in your Project Agreement.
  • Late or missing payments may result in paused work, delayed delivery, or withholding of final files, at our discretion.
  • Quotes are estimates based on the scope described at the time. Material changes to scope after work has begun may result in a revised quote.

3. Revisions

Whether revisions are included, and how many, varies by project and will be specified in your Project Agreement. Unless otherwise agreed in writing, revision requests that go beyond the agreed scope (e.g., substantial creative changes, new material, or requests made after final delivery and approval) may be billed as additional work.

4. Ownership and Licensing of Deliverables

Ownership of final deliverables (edited video, designed graphics, recorded voiceover or narration, and similar work product) will be specified in your Project Agreement, and may involve either (a) full transfer of ownership to the Client upon full payment, or (b) a license granted to the Client to use the deliverables, with Pillar One Ltd retaining underlying rights. Where a Project Agreement is silent on ownership, full ownership of final deliverables transfers to the Client only once payment in full has been received.

Until full payment is received, all drafts, working files, and deliverables remain the property of Pillar One Ltd. We may retain copies of completed work for our own portfolio and marketing purposes unless you request otherwise in writing.

5. Client Responsibilities

You agree to:

  • Provide any source material (footage, scripts, brand assets, audio, images, etc.) that you have the legal right to use and share with us
  • Respond to requests for feedback, approvals, or materials in a timely manner, as delays on your end may affect delivery timelines
  • Ensure that any material you provide does not infringe the intellectual property or other rights of a third party

You are responsible for obtaining any necessary rights, licenses, or permissions for material you provide to us (e.g., stock footage, music, third-party assets, or scripts). We are not liable for claims arising from material you supplied.

6. Turnaround and Delivery

Estimated turnaround times will be provided in your Project Agreement. Timelines are estimates and may shift due to project complexity, revision requests, or delays in receiving materials or feedback from you.

7. Cancellations

  • Either party may cancel a project before completion by written notice.
  • If you cancel after work has begun, you remain responsible for payment for work completed up to the point of cancellation, as well as any non-refundable costs already incurred.
  • Deposits are generally non-refundable once work has begun, unless otherwise stated in your Project Agreement.

8. Intellectual Property (Site and Portfolio)

Aside from Client deliverables governed by Section 4, all content on the Site — including text, graphics, logos, and portfolio material — is owned by or licensed to Pillar One Ltd and protected by intellectual property laws. You may not reproduce or redistribute this content without our prior written permission.

9. Confidentiality

We will treat unreleased or confidential material you share with us (such as unreleased video, scripts, or business information) as confidential, and will not disclose it to third parties except as necessary to perform the Services, unless you agree otherwise.

10. Disclaimer of Warranties

The Services are provided on a professional best-efforts basis. Except as expressly stated in a Project Agreement, we make no warranties, express or implied, regarding the Services, including any implied warranties of merchantability or fitness for a particular purpose. We do not guarantee specific creative, commercial, or audience outcomes from delivered work (e.g., views, engagement, or sales).

11. Limitation of Liability

To the fullest extent permitted by law, Pillar One Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim arising from a project will not exceed the total amount you paid us for that specific project.

12. Termination of Access to the Site

We may suspend or restrict your access to the Site at any time if we reasonably believe you have violated these Terms.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. These general Terms do not retroactively override the terms of a Project Agreement already in place.

14. Governing Law

These Terms are governed by the laws of FCT, Nigeria, without regard to conflict of law principles. Any disputes arising from these Terms or a Project Agreement will be subject to the exclusive jurisdiction of the courts located in Abuja/FCT.

15. Contact Us

If you have questions about these Terms, please contact us at:

Pillar One Ltd
info@pillaronemedia.com